Hanwha - LUMEO-PS-PREMIUM-SUPPORT-1Y - Lumeo Premium Support
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Description
The LUMEO-PS-PREMIUM-SUPPORT-1Y is an enterprise-grade, annual technical support and systems maintenance subscription license engineered to provide mission-critical operational backing for the Lumeo AI Video Analytics platform.
Key Features:
• Product: Lumeo Premium Support.
• Coverage: Up to 150 video streams.
• Response time: One business day.
• Support channels: Chat, Email, Slack, and Microsoft Teams.
• Support scope: Camera and gateway onboarding, pipeline configuration, analytics deployment, and dashboard setup.
• Term: Annual subscription; reasonable use limits apply.
| SKU | LUMEO-PS-PREMIUM-SUPPORT-1Y |
| Product Name | Lumeo Premium Support |
| Coverage | Covers up to 150 streams |
| Response Time | One business day response |
| Support Channels | Chat / Email / Slack / Teams |
| Support Scope | Ongoing remote support for: Camera & Gateway onboarding, Pipeline setup, Initial analytics deployment, Dashboard setup |
| Terms | Reasonable use limits apply. Annual renewal. |
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